Return Policy

1. Authorization 

All returns must be authorized by D3 Salon Solution. Any return without our prior knowledge will not be accepted and a refund will not be issued. Here's how to receive authorization:

• Contact us using the form on our contact us page, email us at info@d3salonsolution.com, or call us at (877) 916-4055.
• One of our Service Representatives will contact you to get the information we need to authorize and process your return.

2. Eligibility

New and unused products in their original packaging are eligible for a full refund if sent back to D3 Salon Solution within 14 days of the day the product was delivered to your location. Returns made after 14 days of the receipt of your shipment will not be accepted. Custom items, clearance products, and special orders are not eligible for returns. Products that have been installed or connected to plumbing or air duct systems are ineligible for returns/exchanges. Partial refunds are not available for partial kits - the full kit with all related parts must be included to be eligible for a refund.

3. Fees & Liability 

All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.

Original shipping charges are non-refundable, and D3 Salon Solution is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued. 

If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.